IPMI Console

There are times when a server becomes unreachable over SSH due to broken networking, misconfiguration, bad firewall rules, etc. Hivelocity offers direct IPMI access via our IPMI VPM to your server. Once connected via IPMI you can access the console of your server directly.

Connecting to the IPMI console

Login to your myVelocity portal and navigate to the device you want to access, click into the Sensors section, then click the Connect to IPMI button.

A modal will pop giving you different options to connect to the IPMI VPN. The easy way to connect is by allowing your current IP address. The grey button should display your current IP address. If it does not click the allow custom ip link and type your current IP address.

Once you click the grey Allow {YOUR IP} button.

You will see your IP is Adding... to the whitelist:

Wait for this to complete then click the red Show my IPMI Credentials link and copy your login credentials. You will need them to access your IPMI Console. Next click the IPMI Login Page button.

This will open the IPMI login screen in a new tab. Enter the credentials you copied down here to access your server's IPMI panel.

Note, depending on your motherboard vendor - Supermicro, Lenovo, HPE, etc - your IPMI panel may look different than the images below.

Once inside your IPMI panel hover over Remote Control and click iKVM/HTML5 to access your console.

Disconnecting from the IPMI Console

First logout of the IPMI Console. Then in your myVelocity portal, on the device's Sensors page, click the grey Clear IPIMI allowed list button.

This is for security, to ensure your current IP Address is no longer whitelisted for IPMI access. The IPMI allowed whitelist is cleared automatically at the end of every day, even if you do not click the clear button.

Troubleshooting

If you are having trouble using the above method there are a few potential solutions:

  1. Click clear IPMI allowed list, then try again. You are connecting to your public IP to the device's private IPMI IP and only 4 public IPs are allowed to be whitelisted simultaneously.
  2. Connect directly via VPN. You may also download the VPN profile and access IPMI from your local machine by clicking Use VPN and following the prompts.
  3. If you fail login too many times, the IPMI console of your machine will block access. This is a default security measure on every device. Wait 10 minutes and try step 1 above.
  4. If neither method works for you please contact [email protected] and a 24/7/365 tech will help you regain access to your server.

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