Server Management

Managed services include OS updates and patches, security hardening, security monitoring, proactive service monitoring, and more. Managing any server and operating system requires cycles from technical staff to ensure it is secure and performing optimally. We offer managed services to free up your technical staff for more strategic initiatives.

We offer managed services for Linux, Windows, and cPanel installs. We also offered tiered services: a standard tier and an advanced tier that includes "anything but the code" support. For a full list of services included, see the Server Management page of our main website.

Supported Operating Systems

The following operating systems are supported for managed services:

Adding Server Management to your Server

You can add Managed Services to your server during deployment or to existing servers.

Note, if you use Custom iPXE the Managed Services may not work with the setup of your Operating System. If you need help getting Managed Services working with your custom iPXE script please email [email protected]

Via the Portal

To add backups at deployment time in the portal, after selecting your location, product and operating system simply toggle the Managed Services optional setting and select the desired level.

To add Manged Services to an existing server navigate to the desire device's initial details _ section, find the _Managed Services section, and click _Learn more about server management.

Select the level of managed services you would like - Standard or Plus - then click continue

Fill out the form to finish adding Managed Services. For existing servers you will need to provide access to the server to install the managed services agent. If you are uncomfortable with our tech's accessing your server, send a ticket to [email protected] and they will provide you with install instructions.

You will see a pending setup message while the managed service agent is being installed.

Via the Store

To add Managed Services at deployment time from the store scroll down to the Software section and find Managed Services then select the desired level.

Via the API

To deploy a server with managed services from the API you must include the managed service option id that matches your desired level.

First send a GET request to /product/{PRODUCT_ID}/options to get a list of options and find Managed Services:

curl -X 'GET' \
  'https://core.hivelocity.net/api/v2/product/{PRODUCT_ID}/options' \
  -H 'accept: application/json' \
  -H 'X-API-KEY: $API_KEY'

Find the upgrade group with the key Managed Services then remember the option id for the desired level. For this example we will pick 142978 for Linux Managed Services. Now send your deployment POST request to /bare-metal-devices include the option id 142978 in the body.

curl -X 'POST' \
  'https://core.hivelocity.net/api/v2/bare-metal-devices/' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'X-API-KEY: $API_KEY' \
  -d '{
  "locationName": "TPA1",
  "period": "hourly",
  "productId": 584,
  "osName": "Ubuntu 20.x",
  "hostname": "server.example.com",
  "option_ids": [142978],
}'

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